The project offers online courses alongside books and community initiatives. Physical shipping is relevant only when a specific item or programme includes delivery.
1. Overview
AL AMANAH PROJECT provides online learning courses and may arrange distribution or delivery of physical books and educational materials. Delivery arrangements differ by item and programme. This policy is intended to clarify those differences before an order or request is completed.
2. Digital courses and online access
Online classes, course enrolments and digital learning resources do not require physical shipping. Following a successfully verified registration or payment, access is normally provided through the relevant student portal, account or communication from the team. Exact activation timing may depend on verification, course scheduling and administrative approval.
If a paid course is not visible in your account after payment verification, contact support with your registration reference and payment details. Avoid emailing complete card information.
3. Physical books and materials
Printed books or other physical items are shipped only when the specific offer, order confirmation or programme terms expressly include delivery. Some book distribution and sponsorship initiatives may involve collection, local handover or delivery by project volunteers rather than a courier service.
4. Delivery locations and availability
Available shipping regions, any delivery charges and estimated delivery windows should be confirmed before dispatch. Service may be limited by location, stock, courier availability, customs requirements or programme eligibility. International delivery is not guaranteed unless explicitly confirmed in writing.
5. Processing and estimated timelines
When physical dispatch applies, estimated processing and transit times will be communicated with the order or upon request. These are estimates rather than guaranteed dates. Weather, public holidays, courier disruption, incomplete addresses and other circumstances can affect delivery.
6. Shipping fees and customs
Any applicable shipping fees should be disclosed at checkout or before confirming delivery. Where cross-border shipping is offered, duties, taxes or import-related fees may apply; responsibility for those costs should be made clear before the order is finalised.
7. Tracking and delivery issues
If a courier tracking reference is available, it may be shared with the recipient. If an eligible order is delayed, marked delivered but not received, damaged or incomplete, contact the team with the order or registration reference and any relevant photographs. The team should investigate with the delivery partner where applicable.
8. Address accuracy and failed delivery
Please provide a complete and accurate delivery address and reachable contact number. Corrections should be requested before dispatch. Re-delivery charges or restrictions may apply if the address is inaccurate or a shipment is unclaimed, but any such charges should be explained before collection.
9. Returns, cancellations and refunds
Eligibility for returning physical items, replacing damaged materials or receiving refunds for courses depends on the applicable order terms and relevant consumer law. Shipping costs and digital course cancellation rules may differ. Contact the team before returning anything; do not send goods without return instructions.
10. Shipping support
For questions about physical delivery, course activation or an outstanding order, email info@alamanahproject.com or call +91 98492 87719. Please include your name, order reference, item or course and the issue.